Box Office Assistant
Department: Box Office
Reports to: Box Office Manager
Position Classification: Hourly
Position Summary: Process ticket orders at the Box Office window, by phone, and over the Internet. Help with ongoing Box Office tasks.
Responsibilities: Interacting politely and knowledgeably with customers; learning and mastering the computer software used for selling tickets in person, by mail, and by phone; accurately entering information into and maintaining the ticketing program; processing cash, check, and credit card payments responsibly; settling and reconciling Box Office sales at the close of each day; using the ticketing software to generate various reports; using other computer programs (e.g., Word Excel) as needed to generate letters and reports; faxing letters and reports; checking and returning voice mail messages; keeping the Box Office clean; stuffing envelopes; performing various clerical tasks; assisting the marketing director with promotional mailings from time to time; and other duties as assigned. All Box Office assistants need to have a flexible schedule and are required to work show days and door sales on a rotating basis.
Qualifications: Strong customer service skills, excellent computer capabilities, ability to multi-task, and a high degree of professionalism required. Must be available to work on weekends.
If you are interested in applying for this position, please email your résumé and cover letter to the box office manager at [email protected].
The City University of New York is an Equal Opportunity Employer and complies with all applicable employment laws.
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