Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Certified Medical Assistant -Duke Primary Care

Occ Summary

The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing directpatient care. TheMedical Assistant, Certified perfor msroutine administrative and patientcare supportive duties in a Health S ystem medical practice that assistmedical and/or nursing staff in the ex amination and treatment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patients, and prepares patients for examinationsand proced ures.Patient care support responsibilities may include assisting the med icaland nursing staff during examination and procedures, collecting andp reparing laboratoryspecimens, performing basic laboratory test in thecli nic/office, takingelectrocardiograms, removing sutures/ staples,changing sterile and non-sterile dressings, promoting patient/familyunderstandin g of the educational content and his/her involvement in theplan of care, and documenting in the patientrecord.Other clinical support responsibil ities include disposing ofcontaminatedsupplies, instrument processing, high level disinfectionand sterilization of medical instruments, telepho ning prescriptions to apharmacy, preparing and administering medications as directed by aphysician, and authorizing drug refills as directed. Pe rforms otherclinical functionsas delegated and supervised by the physici an.Administrative responsibilities:The CMA greets patients, answers tele phones, schedules appointments toinclude arrive appointments in MaestroC are, checkout patients, andreferral scheduling; arranges for hospital ad missions and laboratoryservices, updates and files patient medical recor ds, fills out insuranceforms,handles billing, bookkeeping to include rec eiving copays andcollectionson account balances; correspondence, and ord ering clinicaland clericalsupplies and forms. Performs other administrat ive duties asJointCommission and falls and/or participate in clinic comm ittees.

Knowledge,Skills and Abilities

Good customer ser vice skills.Work requiresthe ability to understand and follow oral and w ritteninstructions generally acquired through a high school education an dmedicalassistant programming.Heavy lifting and the ability to transport stretcher and wheelchairpatients may be required.Working knowledge of s teriletechniques and special procedures that areapplicable to work perfo rmed.Working knowledge of procedures and techniques involved in administ eringroutine and specialtreatments to patients.Working knowledge of sani tation, personal hygiene and basic health andsafety precautions applicab le for workin a clinicsetting. Workingknowledge of infection control pro cedures and safety precautions.Age specific competencies.Daily clinic pr eparation process; registration, scheduling, chargeposting, order entry. Able to document andcommunicate pertinentinformationAbility to establis hand maintain effective working relationships withpatients and clinic st affTyping skillsMedical terminologyLevels II and III -- Ability to indep endently seek out resources andwork collaboratively

Level C haracteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III --2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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