Job Description
Full-Time Client Services Account Manager (Remote)
Summary:
We're seeking a passionate and motivated Client Services Account Manager with a background in marketing. If you love customer service, building meaningful relationships, and effectively linking marketing efforts to business results, we want to hear from you!
The Role
Responsibilities:
Serve as the primary point of contact for assigned clients, ensuring they feel supported and valued.
Oversee the implementation and execution of client marketing campaigns post-sale, providing guidance and assistance as needed.
Maintain accurate and up-to-date records in our CRM system, allowing for quick data retrieval and efficient database management.
Collaborate with internal teams to accurately and promptly fulfill client requests and execute campaigns.
Address and resolve any client concerns with professionalism and empathy.
Communicate clearly and courteously with clients and internal teams, ensuring transparency and understanding.
Strive to achieve high levels of client retention year after year.
Conduct regular reporting calls with clients to present campaign performance data in an easily digestible format.
Keep thorough records of all client interactions in our CRM system (currently ClickUp).
Assist internal teams in communicating strategies for each assigned account, including PPC, SEO, marketing automation, social media, website development, and mass media.
Key Qualifications:
3-5 years of experience in marketing account management is required.
Familiarity with digital marketing channels (websites, SEO, PPC, social media) and mass media (radio, TV, billboards).
A continuous learner who demonstrates a commitment to high performance in every role.
Strong listening skills, verbal communication, and professional writing ability.
Technologically savvy with the ability to navigate various internet and software platforms.
A general understanding of digital marketing reporting and a passion for analyzing metrics.
Exceptional time management skills.
Desired Attributes:
High emotional intelligence and empathy, with a sense of urgency in delivering outstanding experiences for clients and teammates.
Open and effective communicator with colleagues at all levels.
Collaborative team player who excels in gathering and digesting information to achieve project goals while meeting deadlines with accuracy.
A genuine passion for customer service and client success.
Nice-to-Haves:
Experience working with HVAC, plumbing, or other home service industries.
Previous experience in remote work environments.
Familiarity with upselling solutions both over the phone and in person.
The Benefits:
Comprehensive medical, dental, and vision insurance options.
Paid life insurance and accidental death & dismemberment (AD&D) insurance.
Flexibility to work from home with a flexible schedule.
Quarterly team-building events for the entire office.
Access to top-of-the-line technology to enhance productivity.
Paid vacation days and 17 paid holidays.
A paid day off for your birthday.
Enjoy a half-day every Friday.
Commission opportunities for all employees.
Annual education budget for professional development.
Quarterly paid volunteer days to give back to the community.
Monthly health and wellness benefits.
Holiday bonus.
Join a Team Aligned with Your Values
We understand that success isn't just about skills and qualifications; it's about shared values and a commitment to excellence. We believe that a great company is built on the strength of its people. Our core values guide our culture and set the stage for success:
Focus on People: We prioritize openness and honesty, treating everyone as individuals first. We're not just colleagues; we're a community that supports one another.
Love What We Do: Our team is driven by passion and fulfillment in their work. We see each project as an opportunity to excel and make a meaningful impact.
Work Smarter AND Harder: We believe in balancing hard work with continuous improvement, embracing challenges and finding innovative solutions to enhance efficiency.
The Hiring Process
We're committed to an inclusive screening and interview process that assesses candidates based on skills, potential, and cultural fit. Here's an overview of our hiring steps:
Screening Question(s): If your resume catches our eye, we'll ask you to respond to a preliminary screening question, which will be reviewed by the hiring manager.
Phone Interview: A brief 15-20 minute phone conversation with our CXO to discuss your background and what you're looking for in your next role.
Zoom Interview: A 30-minute session with the hiring manager and a leadership team member, featuring in-depth questions to determine your fit for the role.
Second Zoom Interview: Typically the final round, this is a Zoom meeting with a leadership team member to finalize the selection of the best candidate.
While our process may seem lengthy, it reflects our dedication to finding the right fit for both you and our team. If you join us, we'll work hard to ensure it's a role you'll love.
Employment Type: Full-Time
Salary: $ 38,000.00 136,000.00 Per Year
Job Tags
Holiday work, Full time, Work from home, Flexible hours,