Job Description
• Provide technical assistance and support for incoming questions and issues related to Apple and Microsoft computer systems (software and hardware).
• Troubleshoot user’s computer problems.
• Train computer users.
• Perform day-to-day maintenance on computer systems.
• Respond to email and phone messages for customers seeking help.
• Install, troubleshoot and repair computer hardware and software.
• Image new computer systems.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
• Provide Remote Support.
• Walk customers through problem-solving process.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Participate in after hours on call support rotation.
• Password unlock and resets of Microsoft Active Directory Accounts.
• Troubleshoot Audio/Video Conferencing Systems.
• Support users’ desktop phones (Vonage System).
• Support users’ mobile devices (BYOD and Enterprise equipment).
• Maintaining inventory of computer systems and peripheral equipment when not actively being used.
• Order printer supplies and act as point of contact for outside printer maintenance.
• Assist in patching Microsoft products and Vipre Business Agent.
• Formulate and suggest recommendations to improve team performance.
Requirements
• Good knowledge of how to build, deploy images and applications to computers.
• Knowledge of VMware Workstation preferred.
• Knowledge of PC backup solutions.
• Experience with Windows 10 and Microsoft Office 365.
• Knowledge on centralized computer management (ie: anti-virus, imaging, patch management, software deployment)
• Basic knowledge and management of Windows Active Directory.
• Familiar with Remote Desktop Connection. • Strong attention to detail with ability to organize, prioritize and manage multiple tasks in a timely manner. • Creative thinking and excellent problem-solving skills. • Excellent written and verbal communication skills. • Customer-focused, service-oriented and positive team-oriented attitude. • Effective listening skills, ability to follow the direction of IT management and senior IT team members. • Ability to thrive in high demand, high pressure situations. • Adhere to the policies and procedures of Atlanticus Holdings, Inc. • Bachelor’s degree in computer science or equivalent work experience desired but not required. • Minimum 5 years of working as a PC technician in a Microsoft operating system environment.
When you join Atlanticus, you become a member of a fast growing, purpose-driven company, whose mission is to meet every day financial needs of middle-class Americans. Atlanticus is a technology-enabled consumer finance company that utilizes an omni-channel approach to empower consumers to meet their credit needs. We have a culture of collaboration and one-team, encouraging entrepreneurial thinking which has led to exponential growth of the company in recent years. With brands like Fortiva Credit Card, Aspire Credit Card, Fortiva Retail Card, Curae and CAR under its wing, the company continues to make strides towards driving the needs of a large segment of prospects with less than perfect credit.
When you join Atlanticus, you become a member of a fast growing, purpose-driven company, whose mission is to meet every day financial needs of middle-class Americans. Atlanticus is a technology-enabled consumer finance company that utilizes an omni-channel approach to empower consumers to meet their credit needs. We have a culture of collaboration and one-team, encouraging entrepreneurial thinking which has led to exponential growth of the company in recent years. With brands like Fortiva Credit Card, Aspire Credit Card, Fortiva Retail Card, Curae and CAR under its wing, the company continues to make strides towards driving the needs of a large segment of prospects with less than perfect credit.
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