Job Description

Job Description

Job Description

POSITION SUMMARY :

The Corrective Action Team Investigator plays a crucial role in maintaining the quality of home health services by investigating incidents involving home health aides. This role involves assessing the validity of incidents, conducting thorough investigations, and recommending appropriate corrective actions, including counseling or disciplinary measures when necessary. The Corrective Action Team Investigator collaborates closely with relevant stakeholders to ensure a fair and objective resolution to incidents.

JOB DESCRIPTION:

1. Punctuality and Readiness: Must consistently be punctual and ready to commence work at the assigned start time.

2. Team Collaboration: Actively participate in and contribute to a team-oriented work environment, promoting a collaborative atmosphere.

3. Professional Phone Etiquette: Answer phones in a professional and timely manner, providing courteous and efficient assistance.

4. Problem Definition and Resolution: Demonstrate the ability to define problems and tasks, collect relevant data, establish facts, and take decisive action to facilitate resolution.

5. Computer Proficiency: The capability to perform various computer functions, supporting communication between departments and overall office operations.

6. Office Equipment Operation: Demonstrate proficiency in using standard office equipment, including computers, telephones, copy machines, and fax machines.

7. Privacy, Ethics, and Compliance: Respect patient and employee rights and privacy, ensuring the security of protected information.

8. Adhere to ethical practices and comply with the agency’s compliance program and privacy policies.

9. Varied Task Execution: Perform various complicated tasks and all duties as assigned by the team leader or supervisor.

10. Professionalism: Maintain a professional attitude and appearance at all times.

11. Regulatory Knowledge: Demonstrate knowledge of regulatory agency requirements for home care programs and patient issues/problems.

12. Effective Planning and Organization: Conduct planning and organization effectively, ensuring that all responsibilities of the position are accomplished according to the organization's mission, goals, objectives, and standards.

13. Record Reviews/Audits: Conduct periodic record reviews/audits to ensure compliance with established standards, rules, regulations, and requirements.

14. Compliance Maintenance: Help maintain compliance with all standards, rules, regulations, and requirements applicable to the organization.

RESPONSIBILITIES:

1. Conduct detailed investigations into incidents involving home health aides, ensuring a comprehensive understanding of the situation.

2. Gather and analyze relevant information, including statements from involved parties and any available documentation.

3. Assess the validity of incidents based on collected evidence and established policies and procedures.

4. Provide objective evaluations to determine the accuracy and seriousness of reported incidents.

5. Recommend and implement appropriate corrective actions, which may include counseling or disciplinary measures, based on the results of investigations.

6. Ensure that corrective actions align with organizational policies and are fair and consistent.

7. Maintain detailed and accurate records of incident investigations, including findings, recommendations, and actions taken.

8. Prepare comprehensive reports for management and relevant departments.

9. Collaborate with HR, management, and other relevant stakeholders to communicate investigation outcomes and coordinate any necessary actions.

10. Provide guidance and support to other departments in implementing corrective measures.

11. Participate in the development and improvement of policies and procedures related to incident reporting and corrective actions.

12. Identify trends and patterns in incidents to prevent reoccurrence and enhance overall quality of care.

13. Research, analyze and resolve conflict-related problems or questions.

14. Counsel caregivers on conflict issues.

15. Communicate with all departments and outside agencies to resolve conflicts.

WORK ENVIRONMENT :  Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS :  Must work cooperatively with others and perform a wide variety of complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS :

· High school diploma or equivalent required; Additional education or certifications in a related field preferred.

· Strong computer skills and proficiency in common office software applications.

· Effective communication and interpersonal skills.

· Detail-oriented and capable of working in a fast-paced environment.

· Commitment to maintaining confidentiality and privacy standards.

· Punctuality, reliability, and a team-oriented mindset.

FUNCTIONAL ABILITIES :  The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel, and to talk and/or listen on the phone and in person. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to ten pounds and occasionally lift and /or move 25 pounds.

Specific vision abilities required by this job include close vision, distance, vision, peripheral vision, depth perception and ability to focus.

· Must be able to read twelve point or larger type.

· Must be able to lift, stoop and bend effectively to be able to perform the above-listed job functions.

· Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most people.

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