Job Description

Location: Philadelphia, PA 19103 Work Schedule: Hybrid (Onsite Tuesday, Wednesday, Thursday in Philadelphia, PA) Contract Type: 24-month Contract with the potential for Full-Time Conversion (based on performance) Work Hours: 40 hours per week (9:00 AM - 5:00 PM EST typical shift; no overtime expected) Travel/Expenses: Local candidates only (no relocation, mileage, or travel reimbursement provided). Contractor is responsible for parking expenses. Ideal Candidate Profile Required Skills: Customer Service Quality Analysis : At least 3 years of experience interpreting customer service data and metrics. Power BI & Excel Expertise : Proficiency in creating dashboards, analyzing data, and generating reports. Data Interpretation : Ability to evaluate and interpret complex datasets to provide actionable recommendations. Technical Proficiency : Familiarity with Tableau is a plus. Experience and Education: Experience : 3-5 years of relevant experience in Quality Analysis or Business Analysis. Education : High school diploma required. College degree (BA/BS) preferred and prioritized. Candidates without a degree must have a minimum of 5 years of verifiable experience in Quality Analysis. About the Role We are seeking a detail-oriented Junior Business Analyst to join our team and support the Operations Call Center & Billing (Customer Care & Billing) department. This role involves analyzing client data, interpreting metrics, and providing actionable insights to optimize Customer Care and Billing strategies. You will play a key role in assisting with data analysis, report creation, and collaboration with stakeholders to identify solutions that align with business objectives. This is a hybrid opportunity , requiring onsite presence three days a week located in Philadelphia, PA . Key Responsibilities Analyze Customer Care & Billing (CC&B) metrics and data to identify trends and insights. Develop reports and dashboards in Excel and Power BI to support strategic decision-making. Interpret data findings and communicate solutions to client management through briefings, meetings, and reports. Assist in gathering and documenting business requirements from stakeholders. Participate in workshops and meetings to provide updates on project progress. Support the development and testing of new systems or system enhancements. Assist in preparing training materials and user documentation. Provide post-implementation support to system users. Soft Skills: Strong analytical and problem-solving abilities. Detail-oriented with excellent organizational skills. Collaborative mindset with a willingness to learn and contribute. Effective communication skills for interacting with stakeholders. Why Join Us? Opportunity to contribute to key projects that impact customer service and billing operations. Hybrid work environment with a focus on collaboration and professional growth. Potential for full-time employment based on performance during the 24-month contract. Application Instructions If you meet the qualifications and are ready to take on a dynamic role, we encourage you to apply today! Local candidates only. Note: This position does not provide relocation, travel, or parking reimbursements. Applicants must reside within a commutable distance of the Philadelphia office. Pay Details: $42.00 to $43.00 per hour Search managed by: Bahirah Noble Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance LHH Recruitment Solutions

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, For contractors, Local area, Relocation, Shift work, 3 days per week,

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