Job Description
The Nail Salon Receptionist is responsible for creating a warm and professional atmosphere for clients while managing appointments, answering inquiries, and supporting salon staff. This role is vital to ensuring a seamless customer experience from the moment clients enter the salon to the time they leave.
Key Responsibilities
Front Desk Operations
• Greet clients warmly and ensure a welcoming environment.
• Answer phone calls, emails, and online inquiries promptly and professionally.
• Schedule, confirm, and manage appointments efficiently using the salon’s booking system.
Client Support
• Provide accurate information about salon services, pricing, and promotions.
• Assist clients in selecting the right services or packages based on their preferences.
• Handle client feedback or complaints with professionalism and escalate as needed.
Administrative Tasks
• Process payments accurately, including cash, credit cards, and other methods.
• Maintain client records, ensuring data accuracy and confidentiality.
• Monitor inventory for front desk supplies and retail products, and notify management of restocking needs.
Salon Coordination
• Communicate appointment schedules and client needs to nail technicians and other staff.
• Ensure the reception area is clean, organized, and visually appealing.
• Support the salon team during busy periods with administrative assistance.
Qualifications
• Previous experience as a receptionist or in a customer-facing role, preferably in a salon or spa environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in using scheduling or point-of-sale (POS) systems.
• Friendly, professional demeanor with a focus on client satisfaction.
• Ability to multitask and work in a fast-paced environment.
Company DescriptionWe’re looking for skilled and creative Nail Technicians who are passionate about beauty, customer service, and the latest trends in nail care. Your role will involve delivering a wide range of nail services while maintaining a clean, professional, and welcoming salon experience for our clients.
We’re looking for skilled and creative Nail Technicians who are passionate about beauty, customer service, and the latest trends in nail care. Your role will involve delivering a wide range of nail services while maintaining a clean, professional, and welcoming salon experience for our clients.
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