Job Description

Job Description

Job Description

Description:

Your mission:

Should you choose to accept it…

The Springs Resort is searching for a Front Desk Agent, where you’ll be the first point of contact for our guests! You’ll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you’re passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests’ experiences.

Where you can make an impact:

• Greet and check in guests, ensuring a smooth and welcoming arrival experience.
• Manage guest check-outs and handle billing inquiries.
• Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
• Maintain accurate guest records and manage reservations through the property management system.
• Address and resolve guest complaints or concerns promptly and professionally.
• Assist with concierge services, including activity reservations and local recommendations.
• Ensure the front desk area is clean and organized at all times.
• Collaborate with housekeeping and maintenance teams to meet guest needs.
• Handle cash and credit transactions accurately.
• Participate in team meetings and training sessions to enhance service delivery.

Where benefits shape a better life:

• Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
• Free professional theater tickets.
• $300 Experiential Fund (only for Full time)
• $200 housing stipend (only for full time)
• Soaking, bring up to 8 friends or family.
• Local shopping discounts.
• Food discounts, 30% on Wednesdays and 20% on other days.
• Extra income on guest shout outs.
• The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.

Why Our Team Members Build Long-Term Careers with Us: · Career Growth Opportunities· Fast-Paced Environment· Making a positive Impact on Guests· Employee Benefits and Perks· Opportunities for Training and Development To learn more about us: · · Instagram - pagosahotsprings If you have any questions reach out to Tom Sottek @ [email protected]

Education/Formal Training:

• High school diploma or equivalent required; degree in hospitality management preferred.

Experience:

• Previous experience in a front desk or customer service role preferred.
• Familiarity with property management systems is a plus.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for providing outstanding service.
• Ability to handle cash and process transactions accurately.
• Basic computer proficiency, including MS Office and reservation software.
• Flexibility to work shifts, including weekends and holidays.
• Must be able to travel to The Springs Resort & Spa.

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