Job Description

Job Description

Note: This role is at the Snooze location at 969 Main St, Nashville, TN 37206.

Snooze – Who Are We?

Morning people! Yes, we are those \npeople. We are a full-service breakfast restaurant, and we want each morning to\nfeel like your weekend and happy hour rolled into one — no matter which side of\nnoon it’s on. We’re the place where you can be you, and where our regulars are\nanything but. Everyone’s welcome at our table because the same goes for our\npeople as it does for our dishes: the unexpected twists are what makes them so\nspecial.

The General Manager Role at Snooze

You are\nthe face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importance\nof this role simply can’t be overstated, as the success of the restaurant lies\nin your hands. Some of your objectives\nmay include the planning, organizing, training, and leadership necessary to\nachieve objectives in sales, costs, labor, employee retention, guest service\nand satisfaction, food quality, cleanliness and sanitation, community\nengagement, and sustainability. You are\nan active member of your community and are responsible for generating and\nreaching all sales objectives while creating and maintaining an environment\nconsistent with the Snooze Compass and service standards.

The Benefits! 
\nAt Snooze, we not only want to pay you for the great work you do each and every\nday, but we also want to help you take care of yourself and your family. Below\nis a breakdown of a few benefits Snooze offers for this position. 

• Competitive\n quarterly operational performance bonus 
• Additional\n competitive yearly bonus for incredible P&L management
• Long-term\n incentive program rewarding 5 years of service with a cash bonus, time\n off, and funds for personal development
• No late\n nights—you’ll be home by dinner time every night!
• $50 per month\n for cell phone reimbursement due to using your personal phone for\n restaurant support (reimbursed monthly)
• Weekly\n pay and competitive hourly rates
• Competitive\n Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401k\n Plans
• Unlimited affordable\n Telehealth program
• 120 Hours (15\n days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5\n days) of paid sick time paid at regular rate per year
• Four (4) Paid\n Holidays - Closed Thanksgiving and Christmas Day to spend time with family and friends
• 8 Hours (1\n day) of paid community volunteer time paid at regular rate per hour
• 100% paid meal\n benefits
• Other benefits\n including potential field trips, community engagement, personal and\n professional growth, and advancement opportunities
• Unlimited\n dance parties! 

The Position Specifics

• Completely understand all Snooze\npolicies, procedures, standards, specifications, guidelines, and expectations.
• Ensure that all guests feel welcome and\nare given responsive, friendly, courteous, and exceptional service.
• Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions.
• Assume 100% responsibility for the quality\nof products served and service given to guests while also achieving Snooze\nobjectives for sales and growth.
• Develop, plan, and carry out all restaurant\nmarketing, advertising, and promotional activities and campaigns.
• Develop relationships with the local\ncommunity, collaborating with nonprofits, businesses, and government associations\nin order to bond Snooze to the local community.
• Maintain Snooze standards in terms of\nemployment, including interviewing, hiring, training, reviewing, evaluating, and\nterminating based on company policy.
• Be knowledgeable of Snooze policies\nregarding personnel and administer prompt, fair, and consistent corrective\naction for any violations of company policies, rules, and procedures.
• Schedule labor by anticipating sales\nwhile ensuring all positions are filled and labor cost objectives are met.
• Continually strive to develop all staff\nin managerial and professional skills, building Snooze’s future leadership.
• Consistently monitor financial controls\nto assure objectives are met in sales, costs, labor, etc. Control cash and\nreceipts by adhering to cash handling and reconciliation procedures in\naccordance with Snooze policies.
• Prepare all required paperwork,\nincluding forms, reports performance reviews, and schedules in an organized and\ntimely manner.
• Fully understand and comply with all federal,\nstate, county, and municipal regulations that pertain to health, safety, and\nlabor requirements of the restaurant, employees, and guests.
• Ensure that all food and beverage\nproducts are consistently prepared and served according to Snooze standards. Verify\nthat all equipment is kept clean and in excellent working condition through\npersonal inspection and regular preventative maintenance.
• Create and maintain a fun, safe, and\nrewarding work environment for all Snoozers

Is\nthis the role for you?

General Managers at Snooze...

• Must be 21 years of age and be authorized to work in the United States.
• Have knowledge of food, beverage, and\nservice generally involving at least 4+ years of operations and leadership\nexperience.
• Possess excellent basic math skills and\ncan operate a cash register and Point of Sale system. Must also be able to\ncommunicate and understand the predominant language (s) of the restaurant’s\ntrading area.
• Be able to work in a standing position\nfor long periods (up to 10 hours) and have the stamina to work 50 to 55\nhours per week.

Let’s\ntalk about safety

Your safety is our #1 priority. Because of\nthat, it is every Snoozer’s responsibility to ensure cleanliness, sanitation,\nand safety within our restaurants. We hold both Snoozers and guests accountable\nto our Safety Guidelines. We require daily wellness checks from all Snoozers\nand are committed to a safe working environment.

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Snooze is an Equal Opportunity Employer

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