Receptionist Job at Hilton Berlin, Germany

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  • Hilton Berlin
  • Germany

Job Description

Wir möchten eine Rezeptionistin einstellen, die für die Aufnahme von Buchungen, das Ein- und Auschecken von Gästen, die Zuweisung von Zimmern und Schlüsseln, die Verwaltung von Reservierungen und Stornierungen, die Beantwortung und Weiterleitung von Telefonanrufen und die Sicherstellung eines angenehmen Aufenthalts der Gäste zuständig ist.

Responsibilities
  • Weisen Gästen beim Einchecken die richtigen Zimmer zu.

    Beantworten von Kundenanfragen per Telefon, online oder persönlich.

    Verwalten von telefonischen und Online-Reservierungen und Veranstaltungsbuchungen.

    Verarbeiten von Kundenzahlungen und überprüfen Kreditkarteninformationen.

    Führen genaue Aufzeichnungen von Buchungen und Zahlungen.

Qualifications

  • Hervorragende schriftliche und mündliche Kommunikationsfähigkeiten.

    Sehr gut organisiert.

    Starke Organisations- und Multitasking-Fähigkeiten.

    Positive Einstellung.

    Ordentlichkeit und konsequente Pünktlichkeit.

Job Tags

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